POLICIES

Tuition Refund Policy

1.       If the institution receives tuition from the student, or a person on behalf of the student, the institution will refund the student, or the person who paid on behalf of the student, the tuition that was paid in relation to the program in which the student is enrolled if:

(a)     the institution receives a notice of withdrawal from the student no later than seven days after the effective contract date and before the contract start date;

(b)     the student, or the student’s parent or legal guardian, signs the student enrolment contract seven days or less before the contract start date and the institution receives a notice of withdrawal from the student between the date the student, or the student’s parent or legal guardian, signed the student enrolment contract and the contract start date; or

(c)     the student does not attend a work experience component and the institution does not provide all of the hours of instruction of the work experience component within 30 days of the contract end date.

2.       The institution will refund the tuition for the program and all related fees paid by the student or a person on behalf of the student enrolled in the program if the student is enrolled in the program without having met the admission requirements and did not misrepresent his or her knowledge or skills when applying for admission.

3.       If a student does not attend any of the first 30% of the hours of instruction to be provided during the contract term, the institution may retain up to 50% of the tuition paid under the student enrolment contract unless the program is provided solely through distance education.

4.       Unless the program is provided solely through distance education, if the institution receives a notice of withdrawal from a student:

(a)     more than seven days after the effective contract date and

                                                               i.      at least 30 days before the contract start date, the institution may retain up to 10% of the tuition due under the student enrolment contract, to a maximum of $1,000.

                                                             ii.      less than 30 days before the contract start date, the institution may retain up to 20% of the tuition due under the student enrolment contract, to a maximum of $1,300.

(b)     after the contract start date

                                                               i.      but before 11% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 30% of the tuition due under the student enrolment contract.

                                                             ii.      and after 10% but before 30% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 50% of the tuition due under the student enrolment contract.

5.       Unless the program is provided solely through distance education, if the institution provides a notice of dismissal to a student and the date the institution delivers the notice to the student is:

(a)     before 11% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 30% of the tuition due under the student enrolment contract.

(b)     after 10% but before 30% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 50% of the tuition due under the student enrolment contract.

6.       If the institution provides the program solely through distance education and the institution receives a student’s notice of withdrawal or the institution delivers a notice of dismissal to the student and:

(a)     the student has completed and received an evaluation of his or her performance for up to 30% of the hours of instruction to be provided during the contract term, the institution may retain up to 30% of the tuition due under the student enrolment contract, or

(b)     the student has completed and received an evaluation of his or her performance for more than 30% but less than 50% of the program, the institution may retain up to 50% of the tuition due under the student enrolment contract.

7.       The institution will refund fees charged for course materials paid for but not received if the student provides a notice of withdrawal to the institution or the institution provides a notice of dismissal to the student.

8.       Refunds required under this policy will be paid to the student, or a person who paid the tuition or fees on behalf of the student, within 30 days:

(a)     of the date the institution receives a student’s notice of withdrawal,

(b)     of the date the institution provides a notice of dismissal to the student,

(c)     of the date that the registrar provides notice to the institution that the institution is not complying with section 1(c) or 2 of this policy, or

(d)     after the first 30% of the hours of instruction if section 3 of this policy applies.

9.       If an international student delivers a copy of a refusal of a study permit to the institution, sections 1(a), 1(b), 4, 7, and 8 of this policy apply as if the copy of the refusal were a notice of withdrawal, unless:

(a)     the international student requests an additional letter of acceptance for the same program that was the subject of the refusal of a study permit, or

(b)     the program is provided solely through distance education.

Academic Standards Policy

It is expected that students will complete all examinations, assessments, and assignments as described in the Program Admission Requirements and Course Syllabus for the program of study. Below are the general Academic Standards applicable for all the programs offered at the Institute:

 

Attendance

1)       Students must regularly attend classes at ILAC. See Course Syllabus for details.

2)       If there are extenuating circumstances concerning a student's absence, the admin officer should be notified as soon as possible. It is the student's own  responsibility to stay current with the course material and course curriculum and to "catch up" on any missed classes regardless of the reason for absence. By  way of example, skipping or missing a class where a test or an in-class assignment was announced will not excuse a student from that test or assignment.

3)    Regular attendance is taken for each class and both absenteeism and lateness will be recorded on the attendance sheet and by the Academic Department. Students who have missed four or more consecutive days will be placed on the ‘Non-Attending List’ and may not be guaranteed a place in their previous class. Upon return to ILAC students on the ‘Non-Attending List’ will need to speak with the admin officer prior to being allowed to attend further classes. While the Institute will seek to be consistent and reasonable in its approach to deciding what constitutes a valid reason for an absence, the Institute's Director will have decision-making discretion in this process. The Institute will seek to balance the validity of the student's excuse with the importance of the course material missed.

4)   The Director remedies will be governed by the requirements of regulatory requirements, to which the Institute is bound, as well as The Institute's Discipline Policy and best practices in the circumstances.

5)    Completion of the course is contingent upon attending a minimum of 80% of the classes in each 4-week term. Students who fail to meet this requirement will be required to repeat the level. Absences are tracked as follows: missing part of a day = a half-day absence, while missing an entire day is a full-day absence.

6)    All vacation requests must be received in writing with 4 weeks’ notice and must be a minimum of two weeks in length. The request must be approved by the appropriate admin officer. ILAC is not responsible for travel plans you make if your request is not approved. If you would like to stay longer at ILAC, please speak to your admin officer before the next term begins so that we can ensure there will be space for you during the next term. If you request a vacation with less than 4 weeks’ notice due to an unexpected situation, you will be required to pay a non-refundable administration fee of $100 and show proof of your situation. For example, if your parents are coming to visit and you intend to travel with them, we need to see a photocopy of their plane tickets.

7)   Upon successful completion of the program of study, students will be issued a Certificate stating their name, graduation date, and ILAC language level upon graduation. This is contingent upon full payment of all tuition and fees (as applicable).

 

Make-up Tests, Late Assignments

1)    Make-up tests, in lieu of tests missed due to illness or other permissible circumstances are not offered at ILAC. However, any student who is unable to write a test at the scheduled time may speak to their admin officer or a member of the academic department to request a review of their academic history.

2)    Students are expected to complete assigned work in the time allotted. Late assignments are NOT accepted, unless arrangements have been made with an instructor or member of the academic department.

 

Plagiarism (See also "Discipline Policy")

1)    Plagiarism is the act of submitting work that is, in whole or in substantial part, someone else's work, and representing it to be your own. Examples of plagiarism include, but are not limited to, the following:

a)       copying previously published work;

b)       copying another student's work;

c)       reviewing materials or works from mailboxes, printers, faculty desks or other sources, and adopting those works as your own; and

d)       using paid or unpaid services or other people to complete one's assignments.

 

2)    Students are expected to acknowledge the sources of ideas and expressions they use in essays, reports, assignments etc. Failure to do so constitutes plagiarism and is subject to academic penalty. Students who knowingly loan work to be copied, in whole or in part, by another student, for which a grade is assigned, are equally at fault in cases where plagiarism has occurred, and may also be open to academic sanction.

 

Cheating (See also "Discipline Policy")

1)    Cheating is defined as any deliberate attempt to obtain credit through the use of deceit or dishonest methods. Examples of such behavior include, but are not limited to, the following:

a)       passing exam papers/solutions to another student;

b)       repeatedly looking at other students' papers;

c)       discussing or whispering of answers during a test;

d)       submitting research reports in which no research took place; and

e)       writing answers on a desktop.

f)       collaboration where collaboration is expressly prohibited, whether or not that collaboration occurs online or otherwise (and despite the fact that collaboration  will generally be encouraged by ILAC, in order to foster learning).

 

2)       Cheating offences are subject to academic penalty.

 

Academic Penalty (See also "Discipline Policy")

1)    Academic penalties often begin with the awarding of a zero on the assignment/project/test for the first offence and a notification, in writing, of the offence. This notification is copied to the instructor, admin officer, and academic department and is kept in the students file. A subsequent offence may result in removal from the course and the possibility of complete dismissal/expulsion from the program.

 

Dismissal/Expulsion (See also "Discipline Policy")

1)       Without limitation, a student may be dismissed/expelled from a program after review by the Director for one of the following reasons:

a)       failing or not completing all core courses (determined by program) in which the student is registered;

b)       failing any core course three (3) or more times and/or

 

2)       The Institute will seek to apply its policy of graduated discipline consistently, and in accordance with its "Discipline Policy". A student is considered to have withdrawn from his/her program of study if the student:

a)       has advised the Institute that he/she has withdrawn from the program by completing the Institute's Withdrawal and Transfer Form and/or

b)       has not complied with the Institute's Academic Standards Policy and/or has not attended for four consecutive weeks for any reason, including absences for reason of sickness, accident, leave of absence, etc.

 

Grading Disagreements

1)    Where a student disagrees with a grade received or any decision resulting from application of the rules, policies, and regulations referenced in this Contract in its entirety, the student shall discuss the matter with Director in an attempt to resolve the problem.

2)    Both individual and/or group complaints should be handled as outlined above. Most complaints are resolved informally with the instructor or faculty member responsible for grading that student/group of students. Faculty members endeavor to be open and fair in dealing with students' concerns, thus students are encouraged to speak with the faculty member(s) involved in the matter.

 

Appeals

A student who feels there have been extenuating circumstances that adversely affected his/her academic outcome/progress may appeal, in writing, to a member of the academic department. A student who is dissatisfied with the decision of first instance may appeal to the Institute's Director. Please refer to the Level Progression Chart in the course syllabus.

 

Certificate of Achievement

A Certificate of Achievement is provided to all students.

 

Certificate of Achievement for Specialty Classes

A Certificate of Achievement is provided to students who have completed all of the requirements for the TOEFL, IELTS, University Pathways, and Business English programs. For more information on the University Pathways requirements and certificates of completion, please contact a member of the academic department.

 

Transcript of Academic Record

Upon request, we can provide a Transcript of Academic Record that states you studied/are studying at ILAC. It indicates the total number of lessons you studied per week and the length of your study. Details of a student’s academic results and attendance can be added if requested. Please request this through a admin officer. Requests should be made at least 5 business days prior to needing this document.

Student Support Services and Dispute Resolution

Student Support Services

Admin Officer

The Admin Officer is responsible for providing ongoing support for students; helping them with all inquiries and ensuring a high quality customer experience. The Admin Officer’s role is to do what it takes to support you. The Admin Officer can assist and provide you with information regarding:

·         Health insurance information and direct you to the closest medical office, when needed;

·         Housing and transportation services for students

·         Embassies or Consulates;

·         Program Outlines and information on all programs;

·         Child care services available to students

·         Community and cultural services available to students

·         ILAC policies and procedures including questions about the enrolment contract; and

·         Vacation requests from ILAC.

 

The Admin Officer is also the first point of contact for students when they have questions regarding class changes or need support with academic information. Admin Officer also can assist you with:

·         Class schedules

·         Class change requests

·         Questions related to class details and descriptions.

 

Director

The Director is responsible for directing and managing the administration and academic department in order to meet ILAC’s core strategic initiatives of ensuring excellence in student learning and experience, as well as fostering a highly engaged and distinguished faculty. The Director is responsible for building strong relationships with full-time and part-time faculty, student services staff, and other ILAC team members in support of making teaching and learning central to educational excellence. The Director can assist with:

·         Student level ups requests

·         Academic support including tutoring services for students

·         Complaints and disputes including grade appeals; and

·         Escalated student and teacher issues

 

The Director is also responsible for managing teachers and supporting students in order for ILAC to meet its mission of ensuring student learning and success. The Director is responsible for building strong relationships with the student body through on-going support and leadership. The Director can assist you with:

·         Recommendations for programs of study; and

·         Inquiries regarding levels and class placements, including placement test results

 

Dispute Resolution

The Student's Responsibilities:

The student must communicate his/her concern, in writing, to the relevant faculty member. Students are encouraged to address any concerns immediately, and seek to utilize the Student Support Services before partaking in the Dispute Resolution process. Students should also retain copies of any written correspondence he/she has with the Institute. Should the student be unable or unwilling to approach the faculty member, or should concerns remain unaddressed by said faculty member, the student may contact the Director in writing, who will assist in determining an appropriate resolution. The student has the right to have a person present with them at all stages of any proceedings that may result, and to have this person, or an agent or lawyer address any concerns on the student's behalf.

 

The Director Responsibilities:

Within two (2) Business Days of the submission of the complaint, the Director must: (a) hear the student complaint; (b) if necessary, ensure the complaint is prepared in writing (either by the student or by alternate means); and (c) obtain the approval of both parties, evidenced by a signature, regarding the contents of the complaint or, if one or both parties object to the content, a list of concerns that such a party has.

The Director will investigate the merits of the complaint, which may include an in-depth discussion with the faculty member(s), the complainant or any other students who may be involved. The Director is responsible for identifying the appropriate person to address the complaint and for notifying the student(s) involved of the status of the complaint process.

The faculty member or Director must record all resolution plans/decisions, as well as the reasons for such resolutions/decisions. The original form outlining the decision/resolution must be signed by both the faculty member and the student who filed the complaint. A copy of the form will be given to the student and the original will be filed in the student's academic file. If the parties agree to a mutual resolution, such resolution must be implemented. The Director must follow up to ensure the resolution resolves the student's complaint in a satisfactory manner. A student who disagrees with the Director’s assessment of the complaint may escalate his/her concerns to one of the Co-Presidents.

Once the resolution is mutually resolved, the Director and the student will close the complaint record by signing a declaration at the bottom of the resolution. Decisions will be made as soon as possible and the dispute process, including any appeals, will take no later than 45 days after the complaint was first received.

 

Meeting With Faculty Member:

If the Director finds that the student's complaint has merit, that initial attempts to resolve the complaint have been unsuccessful, and that the complaint does not fall under another policy, the Director will arrange a meeting with the faculty member in order to resolve the complaint. The student who submitted the complaint will not attend this meeting.

During or prior to the meeting between the student and the Director, the Director will provide the faculty member with a detailed summary of the student's complaints and concerns, and together the parties will develop a strategy to rectify the situation. A mutually agreed-upon timeframe will be established for addressing the complaint as well as for the faculty member to submit follow-up reports regarding the progress of such resolution.

After the meeting, the Director will notify the student in writing that his/her complaint has been addressed with the faculty member and requesting that the student report whether or not the situation has improved after the agreed-upon timeframe. The Director will also follow-up with the faculty member or students if they fail to provide feedback after the agreed-upon timeframe.

 

Further Investigation:

If the problem has not been resolved, the Director may be required to further investigate the situation. If it becomes apparent that the complaint is an issue of management or discipline, the Director will engage in appropriate activities to address the situation. Such activities may include training for the faculty member.

In this case, the Director will report to the student, in writing, that the complaint has been investigated and is being addressed. Director must not provide specific details of the actions taken as this would violate the faculty member's right to confidentiality in matters of a personal nature.

 

For both Toronto and Vancouver campuses, should a resolution not be possible, the matter can be referred to the Board of Directors of Languages Canada (http://www.languagescanada.ca/en/contact or 1-604-625-1532) for resolution in accordance with the terms and conditions of the Dispute Resolution Policy for Languages Canada (available for download at www.languagescanada.ca)

Anti-Bullying / Anti-Harassment / Anti-Discrimination Policy

Anti-Bullying / Anti-Harassment / Anti-Discrimination Policy

 

I. Scope of Policy

1)       Who is bound: The Institution has adopted this Anti-Bullying, Anti-Harassment, and Anti-Discrimination Policy to ensure ethical and respectful employment practices and treatment for all students of the Institution, as well as employees.

2)       Objective: The objective of this policy is to create a climate of understanding and mutual respect where each person feels a part of the Institution's community.

3)       Zero tolerance: The Institution will have a zero tolerance policy for harassment or bullying. The Institution will not tolerate, ignore, or condone any form of discrimination or harassment and is committed to promoting appropriate standards of conduct at all times.

4)       May result in dismissal/expulsion: All employees in the Institution's family are responsible for respecting the dignity and rights of their co-workers and the students whom they educate. Students in turn are responsible for respecting the dignity and rights of their fellow students. Bullying and harassment are serious forms of employee and student misconduct which may result in disciplinary action up to and including discharge of an employee, and which may result in suspension or dismissal/expulsion of a student or a denial of admission to any prospective student.

5)       Harassment-free workplace: The Institution will take any and all reasonable steps available to ensure a harassment-free environment, including barring the harasser from its facilities, where appropriate, or discontinuing business with harassers, as the case may be.

 

II. Application of Policies

1)       Online bullying, harassment, and social media: Harassment and bullying will not be tolerated on or off campus to the extent that such conduct compromises a respectful and harassment free environment at the Institution. For example, online (social media, e-mail, or otherwise) harassment or bullying by a student or Employee in our Institutional family will not be tolerated – and will be treated as if it occurred on campus.

2)       Enumerated grounds: Without limitation, the following prohibited grounds of discrimination and any combination of these grounds will specifically not be tolerated, apart and aside from any harassment or bullying issue:

a)       Race;

b)       Citizenship;

c)       Sexual Orientation;

d)       Ancestry;

e)       Creed;

f)        Age;

g)       Place of Origin;

h)       Sex (including pregnancy);

i)         Marital Status;

j)         Colour;

k)       Gender;

l)         Family Status;

m)     Ethnic Origin;

n)       Disability

 

3)       Right to contract equally: Every person having legal capacity has a right to contract on equal terms without discrimination based on those items enumerated in paragraph 2 above.

4)       Equal treatment in employment: Every person has a right to equal treatment with respect to employment without discrimination or harassment based on those items enumerated in paragraph 2 above.

5)       “Bullying” standards may be adopted which go beyond any legislation that is in place or which has been introduced as draft legislation in Ontario, in order to determine whether instances of “bullying” (which may fall short of or be different from “harassment”) have occurred.

6)       Obligation to Report: Staff and students must report any alleged form of discrimination, harassment, or bullying to the admin officer, Instructor, or Director as soon as they become aware of an issue.

7)       Discrimination: Discrimination, as used in this Policy, is any practice or behaviour, whether intentional or not, which has a negative impact on an individual or group because of personal characteristics or circumstances unrelated to the person’s abilities or the employment or service issue in question (e.g., disability, sex, race, sexual orientation). Discrimination may arise as a result of direct differential treatment or it may result from the unequal effect of treating individuals and groups in the same way. Either way, if the effect of the behaviour on the individual is to withhold or limit full, equal and meaningful access to goods, services, facilities, employment, housing accommodation or contracts available to other members of society, it is discrimination.

8)       Duty to accommodate: This refers to the legal obligation of an organization to take steps to eliminate disadvantage caused by systemic, attitudinal, or physical barriers that unfairly exclude individuals or groups protected under the applicable Ontario Human Rights legislation and any regulations thereto. It also includes an obligation to meet the special needs of individuals and groups protected by any such regulation and legislation unless meeting such needs would create undue hardship.

9)       Definitions:

a)       “Bullying”: means the severe or repeated use by one or more pupils of a written, verbal, electronic or other form of expression, a physical act or gesture or any combination of them if it is directed at another person if it has the effect of or is reasonably intended to have the effect of:

i)         causing physical or emotional harm to another person or damage to the another person’s property,

ii)       placing another person in reasonable fear of harm to himself or herself or damage to his or her property,

iii)      creating a hostile environment at the Institution for another person,

iv)      infringing on the legal rights of another person at the Institution, or

v)       materially and substantially disrupting the education process or the orderly operation of the Institution; (“intimidation”)

b)       “Employee”: For the purpose of this policy, the term employee includes: full- time, part-time, temporary, probationary and casual employees, co-op students, volunteers, job applicants, staff, contractors, and consultants working for the Institution;

c)       “Student”: means student or prospective student of the International Language Academy of Canada;

d)       “Equal Treatment”: Equal treatment is treatment that brings about an equality of results and that may, in some instances, require different treatment. For example, to give all employees equal treatment in entering a building, it may be necessary to provide a ramp or an elevator for an employee who requires the use of a wheelchair; and

e)       "Harassment": Means improper comment or conduct based on one or more of the prohibited grounds listed in applicable Ontario Human Rights legislation and regulations thereto, that a person knows or ought to know would be unwelcome, offensive, embarrassing or hurtful.

 

10)   Discipline: The Institution will investigate any and all allegations for harassment promptly, in accordance with the law, and free from reprisal.

Where to report: See the Director immediately if there are any questions or concerns about this policy.

Non-Disparagement Policy

 

1)       Consideration: In consideration for delivery of the programs and other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged by all current Students;

2)       “Disparagement” for the purposes of this contract, shall generally refer to negative remarks about the Institution which are made maliciously or recklessly (including all of those persons covered under this policy) or without taking reasonable steps to verify the truth of such remarks prior to having made them.

3)       Who is bound: Subject only to Canadian law held to be applicable in any province (including but without limitation the enabling legislation governing private career schools or institutions and the Canadian Charter of Rights and Freedoms if/where held to applicable), all students shall be bound by this non-disparagement policy. Adhering to the policy is a condition of enrolment.

4)       Purpose of policy: The Institution has a reputation for excellence. The Institution is a private institution operating multiple locations in various provinces across Canada, and is committed to maintaining high standards in teaching and in ensuring that the value of International Language Academy of Canada's credential remains strong.

5)       Social media: With the popularity of social media (Facebook, YouTube, Twitter, etc.) students, and alumni of the Institution and all its affiliates, can communicate in a way that they have never done so before. The Institution applauds the fact that students and alumni have new opportunities to network for employment in their chosen vocation, and can communicate with each other socially. The Institution is confident that this will contribute to the Institution’s long-standing reputation in the marketplace.

6)       Reputation is a two-way street: Students derive significant benefit from being an alumnus of International Language Academy of Canada. At the same time, the Institution is ultimately “defined” by the “quality” of its graduates i.e. where they end up working, how they are putting their skills to the test in the workforce, and whether they are happy with their chosen vocation. The Institution and its students have a common interest in preserving and protecting the integrity and image of the Institution and all its affiliates.

7)       Specific undertakings of student: With the above in mind, students shall undertake to do the following:

a)       Refrain from making any public statement or statements, through social media or otherwise, about the Institution or any of its affiliates, which would be considered inaccurate, unduly critical or derogatory, or libellous, or which may tend to unfairly injure the reputation of the Institution or any of its affiliates;

b)       Refrain from making any public statement or statements, through social media or otherwise, that would be considered inaccurate, unduly critical or derogatory, or libellous, or which may tend to unfairly injure the reputation of another (and without limitation) existing or former student, alumni, instructor, or staff member of the Institution;

c)       Report to the Institution immediately, the publication of any unduly critical, derogatory, or libellous statement or statements, or statement/s which may tend to unfairly injure the reputation of the Institution or any of its affiliates, through social media or otherwise. Such reporting shall include the author or authors of such publication, and all other specifics known to the reporting student;

d)       Report to the Institution immediately, the publication of any inaccurate, unduly critical or derogatory, or libellous statement or statements tending to unfairly injure the reputation of another (and without limitation) existing or former student, alumni, instructor, or staff member of the Institution or any of its affiliates. Such reporting shall include the author or authors of such publication, and all other specifics known to the reporting student.

e)       Refrain from disparagement of the Institution or any of its affiliates in any other form that would reasonably be considered to bring the Institution or any of its affiliates, and without limitation, its faculty, staff, students or alumni, into disrepute;

f)        Familiarize themselves with any other policies which bind them while students, including but without limitation, the Anti-Bullying / Anti-Harassment / Anti-Discrimination Policy.

 

8)       Discipline for non-compliance: Discipline, including expulsion or other sanctions as appropriate, may result from non-compliance with this Policy

Discipline Policy

  

1)       All students are expected to conduct themselves in a dignified and professional manner.

2)       Students may be suspended or dismissed/expelled, depending on the severity and/or degree of their "Misconduct": Misconduct is defined as, and without limitation:

a)       conduct which disrupts or in any material respect compromises the Institute or any of its students, including the administration of the program (including but without limitation any act or threatened act of violence, failure to cooperate with an inclusion or accommodation policy of the Institution);

b)       student performance bringing discredit on the professional, academic, or ethical standards of the institution;

c)       academic failure;

d)       poor attendance i.e. attendance which falls below any program approval requirements, or poor participation (without medical excuse that gives rise to the legal need for accommodation);

e)       conduct which interferes with the legal rights of other students and/or the Institution, its staff, agents, or employees

f)        repeated contravention of the Institute's policies as set out in this Student Enrolment Contract and amended from time to time as the Institution deems necessary, or pursuant to applicable laws and/or regulations;

g)       failure to pay required fees as set out in the student's signed contract;

h)       contravention of the performance requirements or other rules and/or guidelines as they may apply to the student; and

i)         distribution of materials within the campus and to the Institute's students that have not been approved by the Institute (such as brochures, 3rd party advertisements, promotional materials, political or religious materials, etc.)

 

3)       Repeated failure to abide by Institute's policies, which may be amended from time to time as the Institution deems necessary or pursuant to applicable laws and/or regulations, is grounds for dismissal/withdrawal. Note that contravention of some school's policies may lead to immediate dismissal/expulsion from the program depending on the severity of the contravention (see paragraph 5 below).

4)       The Institute may, at its sole discretion and consistent with applicable laws and/or regulations, consider a Suspension prior to the possible dismissal/expulsion of the student.

5)       Certain types of serious misconduct will lead to the immediate dismissal/expulsion of the student on a "zero tolerance" basis. Such conduct includes, but without limitation,

a)       the use of alcohol or drugs;

b)       violent and/or threatening behavior toward another student, employee, faculty member, or visitor on campus;

c)       dishonesty by the student relating to academic testing or credentials, or any dishonesty going to the academic integrity of the Institution.

 

6)       Harassment or Discrimination – International Language Academy of Canada does not condone harassment or discrimination of any student, staff, employees, or agents. Students who engage in harassing or discrimination are subject to immediate suspension pending investigation. Any student deemed by the International Language Academy of Canada's investigators as having engaged in harassing or discriminatory activities contrary to any applicable laws and regulations may be subjected to immediate dismissal/expulsion.

7)       Students who damage, steal and misuse property may be expelled and will be required to make restitution to replace or fully repair the property.

8)       Fee refunds will be governed by the provisions of this contract and applicable laws and/or regulations as prescribed. However, where International Language Academy of Canada has no legal requirement/obligation to refund tuition or any portion of a student's tuition to any student who has been expelled (or suspended, where the suspension is long enough such that the student has lost a significant amount of time or opportunity that would otherwise have been spent in course study), International Language Academy of Canada will have no obligation to refund tuition or any part of that student's tuition.

9)       A sanction of suspension or dismissal/expulsion will be recorded on a student's academic record and transcript.

10)   Notification – Students who are expelled for any reason will be notified in writing. The notification will describe the basis for dismissal/expulsion and the effective date.

11)   Appeal procedure: Expelled students who dispute the facts of the dismissal/expulsion must file their appeal with the Institution within 5 days of the notification having been received by the student

12)   ILAC may, at its sole discretion, determine that a restorative process is warranted in lieu of or in tandem with any of the above forms of discipline that it seeks to impose. A restorative process is one which emphasizes repairing the harm caused or revealed by unjust behavior through an inclusive or cooperative process.

Privacy and Video Surveillance Policy

 

1)       The institution (also referred to as "us", or "we" under this Policy) has created this policy in order to demonstrate our commitment to privacy and the protection of your personal information, information pursuant to current privacy legislation. Please read this policy to understand how your personal information will be treated.

2)       The institution collects information in several ways. Some personal information is gathered if you register with us. During registration, the institution may ask for personal information such as your name, email address, gender, zip/postal code, occupation, industry and personal interests.

3)       We may ask you for personal information outside of the context of registration, including (but not limited to) when you download a file (such as a .PDF file) from the institution; when you ask us to contact you; when you join our mailing list; and when you report a problem relating to the services we provided or the courses offered. If you contact us we may keep a record of that correspondence.

4)       When prospective students, i.e. candidates provide us with information such as their name, mailing address, telephone number, and e-mail address, we use this contact information to send these candidates additional information about the institution and International Language Academy of Canada. A candidate's contact information may also be used by us to contact him or her directly. Candidates may choose not to receive future mailings or other communications from the institution at any time by notifying the Director.

5)       We will not sell or rent your personal information to third parties without obtaining your written informed consent. Generally, the institution does not sell or rent personal information in any event.

6)       The institution's website provides much information spanning many topics. While the institution attempts to provide accurate information to its site users, it provides no guarantees regarding the accuracy or reliability of this content. The institution's website and/or any content on the internet relating to the institution, does not constitute a contract or promise from the institution to its site users, be they prospective students, students, or otherwise.

7)       The institution website has security measures and safeguards in place to protect against the loss, misuse, and alteration of the information that is under our control at any given time. However, since no data transmission over the Internet is completely secure we cannot ensure or warrant the security of any information you transmit to us or in relation to our online products or services, and you do so at your own risk. Once we receive your transmission, we make every attempt to ensure that it is kept secure with us. You must still be solely responsible for maintaining the secrecy of your passwords and/or any account information.

8)       We may store and sometimes track information about you. We may do this in order to further automate our website or online forms, or to help us understand who may be interested in our programs.

9)       Subject to any legislated exemptions which would permit us to disclose your personal information as is necessary, we will not disclose any of your personal information except when we have your informed consent. "Personal Information" is defined broadly by governing legislation as any information about an identifiable individual except the name, title, and business address or office telephone number of an employee of an organization.

10)   Pursuant to allowable exemptions under current legislation, we may disclose personal information when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating the institution's policy, violating any law of the province of Ontario or Canada, or may be causing injury to or interference with (either intentionally or unintentionally) the institution's rights or property, other students or faculty members, or anyone else who could be harmed by such activities. We may also disclose your personal information to a collection agency for the purposes of the lawful collection of a debt owed to us by you.

11)   Our policy with respect to the use, collection, retention, and disclosure of all student records is governed by applicable privacy legislation as well as the relevant provisions of other applicable Acts and Regulations. 

12)   We make every attempt to periodically update our Privacy Policy such that it is in compliance with governing privacy legislation, and any regulations applicable thereto.

13)   The institution also abides by any laws regarding Video Surveillance Policy. To summarize, to the extent that it uses or will seek to use video surveillance, the institution will

a)       ensure there is a justifiable business purpose for the surveillance;

b)       seek to avoid capturing the images of people not being targeted for some specific, legitimate purpose;

c)       to the extent possible, seek to not use cameras in areas where people have a heightened privacy expectation;

d)       to the extent possible, seek to notify students and other individuals about the use of cameras before those individuals enter the premises;

e)       subject to some legal justification to withhold and unless the data is destroyed, provide access to Individuals whose images are captured on videotape;

f)        ensure that video surveillance equipment and videotapes are secured and used for authorized purposes only;

g)       ensure that to the extent that recorded images are stored, that they are stored in a secure location with limited access.

 

14)   The student releases the Institute and assigns permission to license and use all images and sound recordings in any media and for any purpose.  The student agrees that the Institute has all rights to images and sound recordings for perpetuity. This agreement is irrevocable, worldwide and perpetual.

15)   Should you have a question or concern about our Privacy and Video Surveillance Policy or our practices in this regard, please contact the Director.

 

Emergency Policy

Procedure for Fire Safety:

1)       The Health and Safety Committee Chairperson ensures that adequate fire suppression equipment is available as needed throughout the campuses and that a qualified inspector inspects all fire suppression equipment annually.

2)       The Health and Safety Committee Chairperson ensures that all Health and Safety Committee members know where the fire suppression equipment locations are at each campus and they know how to operate the fire suppression equipment for school fire evacuation procedures, and that all buildings are staffed by at least one Health and Safety Committee member. Health and Safety Committee Chairperson is responsible for preparing and posting emergency exit instructions and route maps in each classroom at the campus, with the exit from that room specifically noted in a colored highlight.

3)       In the event of a fire emergency on ILAC premises, the respective Health and Safety Committee member will dial 911 and advise the fire department of the location of the school. They will provide details of the type of fire (if known) and the location of the fire within the campus.

4)       The Health and Safety Committee member will advise all occupants to evacuate the campus. Teachers, staff and students proceed to the identified Assembly Point. The Fire Warden will conduct a building sweep to ensure that no one remains in the building.

5)       The Health and Safety Committee member will act as a liaison between building management/security/fire officials and students/employees during the emergency. If necessary, the Health and Safety Committee Chairperson will authorize school closure.

6)       No student or employee will re-enter the building until the fire officials have authorized re-entry.

 
Procedure for Earthquake Safety:

1)       The Health and Safety Committee Chairperson ensures that adequate precautions are taken throughout each campus to ensure that injury due to falling or unstable items during an earthquake is limited.

2)       The Health and Safety Committee Chairperson ensures that all Health and Safety Committee members receive training in the school earthquake evacuation procedures.

3)       The Health and Safety Committee Chairperson is responsible for preparing and posting emergency instructions and exit route maps in each classroom at the campus, with the exit from that room specifically noted in a colored highlight.

4)       In the event of an earthquake, all staff and students will take cover and remain under cover until the shaking stops.

5)       If it is unsafe to remain in the building, the Health and Safety Committee member will advise all occupants to evacuate the building

6)       The Health and Safety Committee member will act as a liaison between building management/security/rescue officials and students/employees during the emergency. If necessary, the Health and Safety Committee Chairperson will authorize school closure.

7)       No student or employee will re-enter the campus unless the rescue officials have authorized re-entry.

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